Viral Customer Service Stories from the Restaurant Industry

I’m so thrilled that my past work at Morton’s is still being shared as a lesson in great customer service and word of mouth marketing. Check out these heart-warming stories! Below is the full story from rewardsnetwork.com 5 Examples of Restaurant Word of Mouth That Became Big News March 26th, 2013 at 7:00 am byContinue reading “Viral Customer Service Stories from the Restaurant Industry”

How to Read a Wine Label: Part One

After passing the first level examination with the Court of Master Sommeliers, I put together a series of tips on how to read wine labels. The classification systems are regulated by the government and do change slightly through the years but the tips that I’m providing should still be helpful! Part One: USA Wine Labels.Continue reading “How to Read a Wine Label: Part One”

Sonoma County Wine Tips

My wine mentor and colleague, Tylor Field III, is embarking on a trip to Sonoma Valley this weekend. And since I can’t be there with him, I thought I’d share a few wine tips from that region. Location Sonoma County lies between Napa County and the Pacific coast, and is bordered on the north by MendocinoContinue reading “Sonoma County Wine Tips”

Raise a glass to #LanguedocDay!

If you follow my blog or tweets, then you know that there’s a soft spot in my heart for kitschy foodie holidays (it’s the perfect excuse to try something new and to take part in online discussions).  Well, today’s no exception… It’s Languedoc Day! A little background: Languedoc (pronounced “long-dock”) wine region is located inContinue reading “Raise a glass to #LanguedocDay!”